Candidate experience methodology
Vendors in this space routinely quote candidate-satisfaction numbers without saying how they were measured. Every candidate-experience figure we publish is measured by the product itself, with the methodology below, and is always accompanied by the sample size and survey response rate.
- Interviews started
- 0
- Interviews completed
- 0
- Completion rate
- —
- NPS responses
- 1
- Survey response rate
- —
- Candidate NPS
- 100
Updated hourly from production data. Machine-readable version: /api/public/metrics/candidate-experience.
What we ask
At the end of every interview, the candidate sees a single question on the completion screen: “How likely are you to recommend this interview experience?” answered on a 0–10 scale, plus an optional free-text field. Answering is voluntary and takes one tap. The survey appears after the interview has ended, so it cannot affect completion itself.
How NPS is calculated
Standard Net Promoter Score: the percentage of promoters (scores 9–10) minus the percentage of detractors (scores 0–6). Scores 7–8 are passives. Only the first response per candidate counts; scores cannot be edited after submission. We publish NPS only together with the number of responses (N) and the response rate — an NPS without a response rate is not a publishable number.
How completion rate is calculated
An interview counts as started when the candidate joins the live session, and as completed when the interview reaches its end state. Completion rate is completed ÷ started. Candidates who never join are excluded from both sides. Survey response rate is NPS responses ÷ completed interviews. Internal interviews — QA runs, product demos, and test campaigns by our own team — are flagged at creation and excluded from every published figure, along with any survey responses they produced.
Privacy
Responses are stored without the candidate's name, email, or any joinable identifier — deduplication uses a one-way hash. Published figures are aggregates only: counts, percentages, score distributions, and date ranges. Free-text comments are never published and are never shown to the hiring team with identity attached.
What we won't do
- Quote an NPS without its sample size and response rate.
- Cherry-pick date ranges. Published figures cover all production interviews.
- Limit the survey to candidates who passed — every candidate who finishes an interview is asked, regardless of outcome.
- Edit or remove individual responses after submission.